These Terms & Conditions apply to all bookings and treatments at Tacitah Beauty, located at 16 Henderson Road, Warwick, CV34 5AQ. By booking a treatment, you agree to the terms outlined below.

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1. Appointments & Bookings

• All appointments must be booked in advance via our online booking system, by phone, or direct message.

• Please ensure your contact details are correct at the time of booking.

• A confirmation will be sent via email or text. If you do not receive confirmation, please get in touch.

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2. Cancellation Policy

• We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule.

• Cancellations made with less than 24 hours' notice will be charged 100% of the treatment cost.

• No-shows or cancellations with less than 2 hours’ notice will be charged the full amount.

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3. Deposits & Payments

• A non-refundable deposit will be required to secure your appointment.

• Deposits will be deducted from the final treatment cost.

• Payment can be made via card, bank transfer, or cash at your appointment.

• Tacitah Beauty reserves the right to cancel bookings where deposits are unpaid.

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4. Late Arrivals

• Please aim to arrive on time for your appointment.

• If you arrive late, your treatment may be shortened to avoid impacting other clients.

• If you arrive 15 minutes or more late, your appointment may need to be rescheduled and will be treated as a late cancellation.

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5. Health & Medical Conditions

• It is your responsibility to inform us of any allergies, illnesses, injuries, pregnancy, or relevant medical conditions prior to your appointment.

• Some treatments may not be suitable depending on your health or medication.

• Tacitah Beauty reserves the right to refuse treatment if it may pose a risk to your health or safety.

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6. Age Restrictions

• Clients under 18 must have parental/guardian consent before any treatment.

• Certain treatments (e.g. intimate waxing) are not available to anyone under 18.

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7. Personal Belongings

• While all care is taken, Tacitah Beauty is not responsible for the loss or damage of personal belongings during your visit.

• Please keep your valuables with you at all times.

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8. Refunds

• Refunds will not be issued for completed treatments.

• If you are unhappy with your service, please notify us within 24 hours so we can address the issue.

• No refunds will be given for missed appointments or late cancellations.

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9. Conduct & Behaviour

• Tacitah Beauty provides a calm, respectful, and professional environment.

• Aggressive, inappropriate, or disrespectful behaviour will not be tolerated and may result in refusal of service and future bookings.

• We reserve the right to terminate any treatment if necessary.

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10. Privacy & Data Protection

• We are committed to protecting your privacy. All personal data is handled in line with our Privacy Policy.

• Health information is collected solely for the purpose of providing safe and effective treatments.

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11. Right to Refuse Treatment

• Tacitah Beauty reserves the right to refuse service at our discretion, including (but not limited to) cases of illness, hygiene concerns, contraindications, or client behaviour.

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12. Changes to Terms

• These Terms & Conditions may be updated occasionally to reflect changes in services, pricing, or policies.

• The latest version will always be available on our website.

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By booking an appointment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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